DELIVERY & SHIPPING POLICY
Fast, dependable delivery across India for Yakou Tibetan Herbal Pain Relief Transdermal Patches. Learn about dispatch timelines, shipping rates, and tracking.
Orders up to ₹960
Applied at checkout for single pack or lower-value orders.
Orders ₹961 – ₹1,920
Subsidized delivery charge automatically applied at checkout.
Orders ₹1,920 & Above
Enjoy 100% complimentary doorstep delivery anywhere in India.
24-Hour Dispatch
Orders placed Monday through Saturday are dispatched within 24 hours of order confirmation.
3–7 Days Delivery
Metro cities typically receive shipments in 2–4 days; other regions across India in 4–7 business days.
Live GPS Tracking
Real-time consignment tracking link shared via SMS, WhatsApp, and email upon courier handover.
Tamper-Proof Packaging
Hermetically sealed hygiene packaging ensures that patches arrive in pristine, sterile condition.
1. Scope & Service Coverage
This Delivery & Shipping Policy applies to all physical goods purchased on yakou-store and medicareliv.com, including Yakou Tibetan Herbal Pain Relief Transdermal Patches. Deliveries are serviced across all serviceable postal PIN codes within the Republic of India through premier logistics partners (including Delhivery, BlueDart, DTDC, Xpressbees, and India Post Speed Post).
Note: For SaaS, digital subscriptions, or virtual telemedicine consults accessed via ioliv.in, delivery is fulfilled instantly in digital format.
2. Dispatch Schedules & Timelines
- Processing Time: Verified orders are typically packed, quality-inspected, and handed over to the courier partner within 24 hours of placement.
- Operating Days: Dispatches operate Monday through Saturday. Orders confirmed on Sundays or Gazetted National Holidays are dispatched on the immediate following business day.
- Estimated Transit Durations:
- Tier 1 Metros (Delhi NCR, Mumbai, Kolkata, Bengaluru, Chennai, Hyderabad): 2 to 4 business days.
- Tier 2 & Tier 3 Cities: 3 to 5 business days.
- Remote, Rural & North-East Locations: 5 to 7 business days.
3. Shipping Charges Breakdown
Shipping charges are automatically computed and shown at checkout based on final order value:
| Cart Order Value | Applicable Delivery Fee | Applicability |
|---|---|---|
| Up to ₹960 | ₹99 | All India |
| ₹961 to ₹1,920 | ₹45 (Subsidized) | All India |
| ₹1,920 and above | FREE SHIPPING (₹0) | All India |
4. Order Tracking & Real-Time Updates
Once your package is picked up by our logistics partner, an automated confirmation is sent to your registered mobile number and email address containing:
- Unique Courier Air Waybill (AWB) / Tracking Consignment ID.
- Name of the Courier Partner handling the transit.
- A direct 1-click tracking hyperlink to follow real-time shipment status.
5. Delivery Attempts & Failed Deliveries
Our courier partners will attempt delivery a maximum of two (2) times over consecutive days at the address provided during checkout. The delivery associate will call your contact number prior to delivery.
If the shipment remains undelivered after two attempts due to customer unavailability, incorrect contact details, or refusal, the consignment will be returned to origin (RTO). In such RTO instances, any subsequent re-dispatch request will incur actual shipping fees, or a cancellation refund will be processed minus two-way logistics costs.
6. Damaged, Opened, or Tampered Consignments
We take extreme care in packaging Yakou herbal products in tamper-evident protective mailers. In the unlikely event that your package appears torn, opened, wet, or tampered with at the time of delivery:
7. Contact for Delivery Queries
If you have any questions regarding your shipment or need to update your delivery address prior to dispatch, please contact us immediately: