WEB & MOBILE PRIVACY POLICY

1. Overview & Statutory Framework

IOLIV TECH SOLUTIONS Private Limited ("IOLIV", "we", "us", or "our"), operator of medicareliv.com and yakou-store, together with our Global Distributor SIDLINK GROUP LTD, respects your privacy and is dedicated to safeguarding your personal data.

This Privacy Policy is published in adherence to the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPI Rules"). By accessing this Platform or purchasing Yakou products, you expressly consent to the data collection and usage practices outlined herein.

2. Types of Information We Collect

We may collect and process the following categories of information:

• Contact Identifiers: Your full name, delivery shipping address, billing address, email address, and mobile contact number.
• Transaction & Order Details: Details of orders placed, product quantities, payment timestamps, and transaction reference numbers. Note: Full credit card and debit card numbers are processed directly by certified PCI-DSS compliant payment gateways and are never stored on our servers.
• Technical & Session Data: IP address, browser type, operating system, pages visited, and interaction logs collected via essential session cookies.
• Support Communications: Inquiries, feedback, emails, or WhatsApp chats initiated with our customer care desk.

3. How We Use Your Information

We utilize the gathered information exclusively for lawful business and operational objectives:

• To pack, fulfill, dispatch, and track your orders of Yakou Transdermal Patches.
• To send transactional SMS, WhatsApp notifications, and email receipts regarding your order status.
• To respond to customer care inquiries, questions, and return or refund authorizations.
• To enhance website responsiveness, UX design, and platform stability through anonymized, aggregated analytics.
• To detect, investigate, and prevent fraudulent transactions or security violations.

4. Information Sharing & Third-Party Disclosures

We do not sell your personal data. We disclose information to third parties solely under the following limited circumstances:

• Logistics Partners: Your name, delivery address, and contact number are provided to our courier partners (e.g., Delhivery, BlueDart, DTDC, India Post) strictly for the purpose of doorstep order delivery.
• Payment Processors: Transaction parameters are securely routed to RBI-approved payment gateways (such as Razorpay, Cashfree, or bank portals) to verify payment authorization.
• Statutory & Legal Requirements: If mandated by judicial order, law enforcement investigation, or applicable statutory regulatory authorities under Indian law.

5. Data Security & Storage

We employ industry-recognized technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. All web traffic is routed over secure HTTPS (TLS 1.3) protocols. Data is hosted in tier-grade secure data center facilities adhering to ISO/IEC 27001 standards.

6. Cookies & Browser Preferences

Our Platform uses temporary session cookies to facilitate cart management, retain user preferences, and assess site performance. These cookies do not extract personally identifiable files from your computer or device. You may configure your internet browser to reject cookies, although doing so may restrict certain functionalities such as cart persistence.

7. User Access & Account Deletion Rights

You are entitled to verify whether we possess any personal records regarding you, to request corrections of inaccurate details, or to request the deactivation and deletion of your profile. To exercise these rights or to opt-out of non-essential communications, please write to us at customerservice@yakou.store.

8. Data Protection Officer & Grievance Redressal

In accordance with the Information Technology Act 2000 and the SPI Rules, the details of our designated Data Protection Officer / Grievance Officer are set out below: