RETURN & CANCELLATION POLICY
We strive to deliver authentic Yakou Tibetan Herbal Pain Relief Transdermal Patches in pristine condition. Review our return, cancellation, and refund guidelines below.
Report Within 3 Days
Contact customer care within 3 calendar days of delivery with your order ID and clear photos/videos if damaged.
Review & Verification
Our quality assurance team reviews the return claim and arranges pickup of the sealed, unused item.
Prompt Refund
Once verified, the full refund is credited to your original payment method, UPI, or bank account within 5–7 business days.
Eligible for Return
- Delivery delayed by more than 5 days beyond communicated estimated delivery date.
- Item delivered does not match the product ordered (wrong variant or quantity).
- Package or product delivered in damaged, torn, or defective condition.
- Missing patches or accessories compared to product description.
- Returned in original, undamaged outer packaging with barcode and invoice matching batch numbers.
- Product strips remain 100% unopened and sealed.
Not Eligible for Return
- Return request raised after 3 calendar days from the date of confirmed delivery.
- Opened foil strips or individual transdermal patches (for strict hygiene and personal health safety reasons).
- Partially or fully used patches.
- Damages caused by improper handling, storage in humid or hot environments by the customer.
- Products returned without original packaging, labels, or invoice.
- Subjective dissatisfaction with herbal scent, color, or individual health outcomes.
1. Corporate Information & Scope
This Return & Cancellation Policy governs purchases made on yakou-store and medicareliv.com. Operated by IOLIV TECH SOLUTIONS Private Limited (CIN: U62012WB2023PTC261219, Registered Office: 25 Barabazar Main Road, Chandannagore, West Bengal - 712136), with Global Distribution managed by SIDLINK GROUP LTD (Banner House, 29 Byron, Harrow, England HA1 1JR).
2. Return Conditions for Yakou Pain Relief Patches
Because Yakou Pain Relief Patches are topical herbal wellness formulations applied directly to the skin, strict hygiene and safety protocols apply to all returns.
- Package Inspection Upon Delivery: We strongly recommend inspecting the outer packaging immediately upon receipt. If you notice any discrepancy, damage, or irregularity, please report it within 3 days of delivery.
- Return Eligibility & Verification: When you send an item back, our IOLIV technical team will carefully inspect it and verify the batch to make sure everything meets our safety standards. Once your return passes this check, we’ll process your refund.
- Return Shipping Responsibility: For any return or replacement request, the buyer is responsible for covering the return shipping cost. Once the item is received and verified, we will proceed with the refund.
- Replacement Policy: As per our current operational model, direct product-for-product replacements are not offered. Customers return the eligible item, and a full refund is processed. You may then place a new order at your convenience.
3. Order Cancellation Policy
A. Cancellation by Customer
You may cancel an order at zero charge at any time prior to shipment (any time before it has been dispatched). You can cancel by: Logging into your yakou.store User Dashboard and cancelling the order directly or contacting our helpdesk at +91 9903062264 or emailing customerservice@yakou.store.
After Shipment: Once the courier partner has picked up your package and an AWB tracking number has been generated, the order is considered in transit and can no longer be cancelled.
B. Cancellation by ioliv.in / Yakou
We reserve the right to cancel an order under circumstances including unforeseen inventory stock-outs, pricing inaccuracies, or issues identified by our fraud prevention department. In any such cancellation, 100% of the charged amount is immediately reversed back to your account.
4. Refund Timelines & Payout Methods
- Processing Window: Refund claims are verified and authorized within 9 to 15 working days from the receipt of the returned package at our warehouse.
- Bank Credit Timeline: Once authorized, bank/gateway reversal typically takes 5 to 7 business days depending on your bank's turnaround time and RBI guidelines.
- Modes of Refund:
- Prepaid Orders (Cards, Net Banking, UPI, Wallets): Reversal credited directly to original payment source.
- Pay on Delivery / COD: Refund processed via NEFT bank transfer or UPI. (Cash refunds are strictly not supported). Customers must supply Account Holder Name, Bank Account Number, and IFSC Code.
5. Digital & SaaS Subscriptions
For digital services or ioliv.in telehealth SaaS subscriptions, returns are not applicable once the subscription is active. Cancellation is permitted within 14 days of subscription onboarding by writing to customerservice@yakou.store.
6. Helpdesk & Grievance Contact
For return authorization requests or questions about refund status, contact:
Authentic Packaging & Genuine Product Verification
To ensure genuine herbal efficacy, consumer protection, and strict hygiene safety, all returns are verified against the official Yakou Tibetan Herbs packaging specifications shown below.
Topical transdermal pain relief with pure natural herbs and zero chemical synthetics.
For health and safety compliance, individual transdermal patch strips must remain unopened and untorn.
Authentic products carry the official licensing under SIDLINK GROUP LTD (Banner House, 29 Byron, Harrow, England).
